Release notes

What's new: ticketing, a rebuilt form editor, and a modern donor experience

July 2026

This release adds event ticketing and registration to the Custom Donations platform, rebuilds the form editor around three distinct form types, and ships a new donor-facing form style. It's a significant update — here's what changed.

Event ticketing & registration

You can now sell tickets, tables, registrations, sponsorships, and merchandise directly from a giving form — with real inventory limits and no double-selling.

The inventory model is different from most ticketing tools. Custom Donations reserves inventory at checkout, not at page load. When a donor reaches the payment step, their tickets are held for 10 minutes with a countdown on screen. Pay in time and they're theirs. Walk away and the tickets go back on sale automatically.

You can also collect attendee details for each person a ticket covers — a name and email per guest, not just the buyer. A table of eight can capture all eight guests. Choose whether every attendee is required or just the lead registrant. All registrations appear in the Event Attendees view, filterable by event and date, with CSV export.

Learn about event ticketing

Added

Sell by quantity with a unit price, with optional inventory caps and automatic sold-out display.
Checkout-time inventory reservation with a 10-minute hold and on-screen countdown.
Attendee collection per ticket (name and email for each person a ticket covers), with a per-item count and a required / lead-only choice; an Event Attendees view with CSV export.
Recurring options with quantity, for sponsorships and memberships.
Three form types (General Giving, Directed Giving, Tickets / Quantity) with settings filtered to match.
Live form preview inside the editor.
Modern form style — self-contained, responsive, no custom CSS needed.
Fund search and donor-entered funds on card layouts as well as dropdowns.
Hand-picked fund lists per form.

Improved

Redesigned confirmation and receipt screens with a per-fund breakdown.
Better mobile behavior, including inside constrained site layouts.
A decluttered giving form editor and allocation editor, organized into clear sections.

Unchanged

Existing forms and embed codes keep working — no re-embedding required.
The Classic form style remains available.

Questions about what's new?

Our team is happy to walk you through anything in this release.